Returns & Exchanges
At CIVIVI, we stand by the quality of our craftsmanship and offer a 30-day return window for items in their original, unused condition. If you are not completely satisfied with your purchase, we are here to help you find the perfect fit or provide a full refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Print Your Label
Once your return is authorized, we will email you a prepaid shipping label and a return authorization form to include in your package.
Pack and Ship
Securely pack your items in their original packaging and drop off the parcel at any authorized carrier location.
Receive Your Refund
After our team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing